Help Centre

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team within 48 hours of receiving your items via your preferred contact channel below.

1. REGISTER YOUR RETURN

Start your return by clicking HERE. If you are returning faulty goods please contact our customer service team via the contact channels below.

2. POST YOUR RETURN

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

If posting, remember to ask for a receipt for proof of postage.

3. WE'LL DO THE REST

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Start your return by clicking HERE. If you are returning faulty goods please contact our customer service team within 48 hours of receiving your items via the contact channels listed below.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. Please return the items in their original packaging with all tags intact. Package the items securely and ensure our returns form is included inside. We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. We recommend you try your purchased item on before use outside and if there is an issue with size/fit then please follow the normal returns process. For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed.

All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return. Your refund should be returned to your account within 5 working days of us processing the items in our warehouse and we will send you an email to let you know when your refund is on it's on its way.

If you do not receive your refund and it has been 10 working days since you received our email informing you that your return has been processed, then you will need to contact our Customer Service team through your preferred contact method listed below. 

Returns

We hope you are happy with your recent purchase. However, if it is not suitable you can return or exchange your unworn/unused items in a saleable condition with its receipt within 28 days. If you do not have the receipt with you, we may at our discretion offer you an exchange to the value of the current or most recent selling price.

All items purchased in sale can only be exchanged or credit issued for the value purchased.

Refunds

A refund will be issued by the original payment method, to the value of the item printed on the receipt. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account.

Exchanges

Exchanges can be completed instantly at the store. If the item being exchanged is lower in price than the original item, we will refund the difference onto the original payment method.

We will not accept returns or offer exchange on pierced jewellery or underwear for reasons of health and hygiene.

Gifts, electrical and cosmetic goods must be returned unopened in their original packaging.

Please note items purchased online cannot be returned in store.

This does not affect your statutory rights.

We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. Please return the items in their original packaging with all tags intact. Package the items securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you return your items to us.

For hygiene reasons we will not accept returns or offer an exchange on unsealed cosmetics, pierced jewellery, face masks or underwear & swimwear where the hygiene seal has been removed. We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. We recommend you try your purchased item on before use outside and if there is an issue with size/fit then please follow the normal returns process.

Unfortunately, we are unable to offer an exchange service at this time. Please follow the returns procedures to return your item(s) and place a new order for the replacement.

As soon as we receive your order we will review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Although we take care to prevent any damage to your goods within our warehouses and during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

We ask that you contact us within 48 hours of receiving your items via your preferred contact channel listed below. Please provide details of the fault and provide pictures for our team to review.

We are really sorry, but we're unable to accept back used items which are unsuitable or don't fit. An item that is deemed uncomfortable or an issue with size/fit after wear is unfortunately not classed as a fault. We recommend you try your purchased item on before use outside and if there is an issue with size/fit then please follow the normal returns process.