Select the item you'd like to rent, choosing between 4, 8, 10 or 20 days. You can either ‘Add To Bag’ where the item will remain until you’re ready to checkout or you can ‘Rent Now’ and be taken straight through to checkout.

Next, enter your shipping and payment details. Make sure to verify the information on the Rental Summary, where a price breakdown is shown which may include a security deposit. You will also be provided with the option to purchase £5 Damage Protection (we really recommend this!). And finally, this is where you can Apply Credit or Add Promo Code to your order.

Hurr lenders have 48hrs to accept your request, which will remain pending until accepted. Once accepted, you will receive a confirmation email and app notification! At any point, you can view your order status within your My Rentals section.

If, for any reason, your request is not accepted you will receive an email detailing why. Should a request expire or be declined the temporary charge on your card will be returned to you.

You can use the search bar at the top of the home page to search for a specific brand or designer or, head to the full list of designers.

You can also browse the collections by category using the category bar just below the central search bar on the homepage.

You can rent each item for 4, 8, 16, or 30 days.

No need to panic, our Fit Guarantee Policy takes the stress away by allowing you to request a partial refund if the item doesn’t fit.

This will issue a full refund minus the dry cleaning and delivery fee. The dry-cleaning fee will be added to your account as credit though, so you can use it towards another rental, at any time. You can see the dry-cleaning and postage costs under the rental price breakdown.

IMPORTANT THINGS TO NOTE…

👗 Please ensure you open your rental on the day the item arrives.

🗓️ If you request a Fit Guarantee, it must be on the first day you receive the rental and the item must be back in the post for return within 24 hours of receipt.

HOW TO REQUEST…

To request a Fit Guarantee please go to your

‘In Progress Rentals’ → ‘View Details’ → ‘Order Summary’ → ‘My Item Doesn't Fit’

💍 Our Fit Policy does not apply to accessories.

You are responsible for safely returning your rented item(s) no later than the final date of your rental period. HURR requires a 1st class tracked and signed for, guaranteed next day service or similar. We also require our renters to fully insure the shipping of the item when returning it, as the renter is liable for the full market value of the item in the case of loss or damage.

You will have been sent a pre-paid returns label and a cable tie within your reusable packaging. If you have lost your cable tie then please use whatever means necessary to secure the bag (e.g. string).